Privacy Policy

1. INTRODUCTION

 1.1 CF24 5EW trading as Twisted Hen & Stag Parties under the company Pole Twisters Ltd (“we” or “us”) is committed to preserving the privacy of all visitors to this website. This policy (together with our terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 1.2 By using this website you consent to the collection, use and transfer of the information that you provide to us in accordance with the terms of this policy. You also confirm that you are authorised to share information with us about members of your group and that you will let them know how that information will be used and you indemnify us in the event of any dispute about such disclosure.

 1.3 We reserve the right to change the contents of this website, including this policy at any time, by posting such changes on the website. It is your responsibility to familiarise yourself with the policy regularly to ensure that you are aware of any changes. Your continued use of this website following the posting of any such changes will constitute your acceptance of the revised policy.

2. INFORMATION COLLECTION

 2.1 When you visit, register with, or order products from this website you may be asked to provide certain information about yourself (including but not limited to your name, contact details and credit or debit card information) and your group.

 2.2 We may also collect information about your usage of this website as you and others browse our website (see section on “cookies“), as well as information about you and your group from messages you post to the website, telephone conversations and any emails or letters you send to us.

3. USE OF THE INFORMATION WE COLLECT

 3.1 Your personal information will enable us to provide you with access to all parts of our site and will be used for several general purposes, including: administering our business activities; providing the products and services you have requested; processing your payment; and keeping you up to date with our products and services. You acknowledge and agree that we may make available or disclose to third parties information about you in connection with any of these purposes. This may include, amongst other things, passing your details on to payment processing agencies, such as Worldpay in order to administer your account and process payments and suppliers which we may book on your behalf.

 3.2 We may also use your data to provide other information which we think you may find of interest and may allow carefully selected third parties to contact you occasionally about products or services which may be of interest to you. We and any such third parties may contact you by post, telephone or fax, as well as by email. Where relevant, you are given the opportunity to opt-out of receiving this information at the appropriate section of the website when you register your details.

 3.3 If you no longer wish to be contacted in the future by us, please send an email to info@twistedhenandstagparties.co.uk and insert “unsubscribe” or “stop” as the appropriate subject heading or write to the following address: Unit 4 Templar Parc, East Moors Road, Cardiff, CF24 5EW. Please give your name, postal address details and your email address.

4. DATA RETENTION

 We will retain the personal information provided by you for as long as is reasonably necessary for the purposes listed in this policy.

 5. DISCLOSURE OF INFORMATION

 5.1 The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff, to any member of our group of companies and/or third parties for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process debit and credit card payments and provide support services on our behalf.

 5.2 We may also pass aggregate information on the usage of our site and services on to third parties, but this will not include information that can be used to identify you.

 5.3 If we sell, assign or transfer the assets of our business, or if our business is merged, or enters into a joint venture with another business entity, we reserve the right to sell or transfer the databases maintained by us in connection with our business (including any personal information provided by you).

 5.4 We may disclose personal information in response to a legal process, for example, in response to a court order. We also may disclose such information in response to a law enforcement agency’s request or where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, non-compliance with any of our terms and conditions, or as otherwise permitted or required by law and consistent with legal requirements.

6. COOKIES

 6.1 Similar to other commercial websites, our website utilises a standard technology called “cookies” and web server log files to collect information about how our website is used. Information gathered through cookies and Web server logs allow us to monitor website traffic and to personalise the content of the site for you.

 6.2 A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Browsers are usually set to accept cookies. However, if you would prefer not to receive cookies, you may alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our site will not function as effectively when viewed by the users. A cookie cannot retrieve any other data from your hard drive or pass on computer viruses.

7. IP ADDRESSES

 IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.

8. ACCESSING AND UPDATING YOUR INFORMATION

 8.1 You are entitled to see a copy of the personal information that we have collected online and that we maintain (about you). If you wish to do this, please email us at info@twistedhenandstagparties.co.uk. We may charge a small fee to meet our costs in providing you with these details.

 8.2 You may ask us to make changes to the information provided by you and/or held about you, to ensure that it is accurate and kept up to date. You may also request that we cease processing your personal information and that we delete you from our database or records. Please note that it may be impossible to completely delete your information because of back-ups and records of deletions.

 8.3 We will only perform the activities outlined above to the extent that such activities will not compromise privacy, security or any other legal interests.

9. CONTACT

 All comments, queries and other requests relating to our use of your information should be addressed the customer services team at info@twistedhenandstagparties.co.uk or by post to Unit 4 Templar Parc, East Moors Road, Cardiff, CF24 5EW.