Terms and Conditions
1. YOUR CONTRACT WITH US

Before placing any orders, please read carefully these Terms and Conditions, the Conditions of Use of our website and the Privacy Policy . In this document references to “we”, “us”, “our” or “Company” are to CF24 5EW trading as Twisted Hen & Stag Parties Ltd. References to “you” or “your” are to the customer who has placed an order with us to organise stag and/or hen events (“Service”). It is our intention that the Service is provided and accepted on these terms. If you wish to rely on any variation to these terms then you should ensure that the variation is notified to us in writing before issuing any instructions to us to provide the Service. To secure a booking, we require a deposit as notified at time of booking. All bookings are made and accepted as a group booking and the person placing the booking is deemed “Group Leader”. The Group Leader agrees, on behalf of all group members, to be bound by these terms. We reserve the right to decline a booking at our discretion. Once we have acknowledged your request for our Service by issuing a proposal which will outline your full package and prices (“Proposal”) to you, you will confirm your acceptance of the Proposal in writing and by doing so you acknowledge that our terms and conditions and the terms set out in the Proposal shall apply and you understand and agree these terms. We will then issue to you two invoices, one for the deposit and one for the remaining balance to be paid in accordance with clause 6 below. Please note that your deposit, once paid, will be non-refundable. Your contract is binding once we acknowledge your deposit payment by email.

2. PROPOSALS

If we have issued a Proposal for the Services then you have a reasonable period in which to accept the Proposal provided that in any event it will be deemed to be withdrawn 14 days from the date of issue, unless a shorter timescale is communicated to you by us.

3. SCHEDULING

By confirming to us your acceptance of the Proposal in writing you agree and accept the specified scheduling for activities undertaken. Failure to do so may result in entry to an activity being refused or in the curtailment of the duration of the activity. Where you do not adhere to our planned timings as set out in the Proposal (or as otherwise agreed) there may be a negative impact on the smooth running of your itinerary.

4. CHANGES

Changes by You

You can make changes to your booking free of charge up to 28 days before your event. This includes changes to:

The date or time of your booking

The entertainment or activities you've chosen

The number of people in your group

All change requests must be made directly to us (not to suppliers) by the Group Leader, and are subject to availability.

If you request any changes within 28 days of your event, a £25 admin fee will apply for each amendment, along with any extra costs from suppliers. These changes are not guaranteed and depend on availability. If we’re unable to make the change, the admin fee will still be charged for the time spent processing your request.

Changes by Us

We aim to deliver everything as booked, but occasionally changes are necessary due to circumstances beyond our control (such as illness, travel issues, or weather). If this happens, we’ll do our best to offer a suitable replacement or alternative. If we can't, you’ll be refunded for the part of the booking affected (minus any non-refundable costs).

5. CANCELLATION OF YOUR BOOKING OR REDUCTION IN NUMBERS

If you cancel all or part of your booking at any time will incur a 3% processing fee which covers our booking provider fees.

Cancellations made 28 days or less before the date of your event, the booking fee/deposit is non-refundable. Alternatively our booking fee is also non-refundable if our company has already sent out a job post to entertainers and provided the customer with a selection of entertainers to choose from, this is due to the works already having been carried out, this usually applies to ladies nights, drag acts and shows that take a lot of pre-planning, plus sourcing entertainers in more rural areas job posts need to be sent out a lot earlier than planned to make sure we can provide someone.

Cancellations made 7 days or less, 50% of the cost of service is required to pay our entertainer/staff for their inconvenience. 

Cancellations made 2 days or less, 100% of the cost of service is required to pay our entertainer/staff for their inconvenience. Entertainers inconvenience fees cover is based on the fact that they have hey have turned down other work based on your booking, you may be liable to pay us an administration fee of £25 and you shall be liable to us for our loss of profit and such other reasonable and foreseeable loss as we may suffer as a result of such cancellation (such as, without limit, reasonable costs incurred by us prior to cancellation and further administration costs) and such damages shall be paid by you upon such cancellation. We shall use reasonable endeavours to reduce any such damages by an amount to reflect any resale which we are able to achieve as a result of cancellation. Once this cancellation has been effected any subsequent cancellation may incur a further administration fee.

If we have provided you with a fair selection of entertainers (ie. 2x or more) and you choose to cancel, the above cancellation policies still apply.

If we are unable to provide you with an entertainer and you are not happy to pay any additional costs a full refund of your deposit will be process with no processing fees. 

Please be aware once full payment of the booking has been made, we are unable to offer any refunds should members of your party wish to cancel. We reserve the right to cancel any booking (before commencement of the arrangements) due to health concerns, war or threat of war, civil unrest, acts of terrorism, strikes, industrial disputes, acts of God or any other reason outside of our control that we in our absolute discretion may determine. In such circumstances you will be informed of the cancellation and a full refund of monies paid subject to the 3% processing fee for the deposit/booking fee or credit will be issued and this will be the extent of our liability. We will use reasonable endeavours not to cancel any booking less than 21 days prior to commencement of the arrangements.

6. PRICE AND PAYMENT

The deposit price payable by you is as set out in our website booking form and system. If, after we have agreed to carry out the Services for you, the cost to us of carrying out the Services increases by reason of any increase in the cost of our suppliers and/or any other factor outside our control then we may increase the price of the Services save that if you are unhappy with the proposed increase then you will have a reasonable opportunity to cancel this contract with a refund of your deposit subject to a 3% transaction fee. By booking you agree to pay the prices quoted at time of booking together with any prices quoted for amendments to the original booking as requested by you. Without prejudice to paragraph 4 and this paragraph 6, these prices will not increase in any other circumstances except in circumstances where there are variations in tax rates applied by the government (for example, VAT rates) to the booking which we will pass on to you, and you agree to pay this increase. Prices displayed in brochures, communications, websites and advertisements are all available but may be subject to limited availability, date restrictions or conditions.

All deposits are to be paid through our website. The Group Leader shall ensure that all monies due are collected and paid on time and that everyone within the group is aware of our terms and conditions. Payment is to be made in two stages: (i) an initial deposit of which secures the booking payable online, followed by (ii) payment of the balance of the invoice either in cash to the entertainer or pre-paid prior to your booking depending on the entertainment booked and full information on how to pay your balance is listed on the specific website page and deposit booking page or provided as written proof via email. We may occasionally require a larger deposit to cover costs incurred by us on your behalf in securing tickets or activities – we will advise you of this when you place your booking. Where payment is not received from you in accordance with these terms and conditions, we reserve the right to cancel any bookings with our suppliers in order to ensure that we incur no further expense. Failure to pay the final invoice by the due date will result in cancellation of your booking by us and retention of your deposit. We accept payment by all major debit or credit cards.

Should our entertainer turn up at the venue and payment is not made, Twisted Hen & Stag Parties will automatically charge the debit or credit card you initially used to pay your deposit to pay our entertainer.  Should you wish to dispute this please email twistedhenstag@gmail.com

7. YOUR OBLIGATIONS

Reasonable Behaviour

We want you to enjoy your stag and hen event without causing distress, annoyance or damage to third parties. By booking with us, the Group Leader agrees to accept responsibility for the conduct of each of the group members so that no offence will be caused to third parties. If you or a group member acts in a manner that threatens or disrupts the safety or enjoyment of others, we or our suppliers may, at our or their reasonable discretion, cancel your reservation without notice and with immediate effect. You may be required to vacate the venue or vehicle without notice. You must adhere to any conditions and instructions given by our suppliers and a breach may result in immediate cancellation of all or part of the reservation

Health

You must notify us of any medical conditions of any group member that may affect their participation. Should we or any of our suppliers determine that you or a group member(s) are not fit to participate in any part of the itinerary due to excessive alcohol or drug consumption, then we, or our suppliers, may, at our reasonable discretion, cancel that part of the itinerary and no refund will be due.

8. OUR OBLIGATIONS

Should services you have booked not be provided and the reason for the failure in the arrangements was your fault or the fault of your group then the money you have already paid may be at risk. Should services you have booked not be provided and there has been no fault on our part or that of our suppliers and the reason for the failure in the arrangements was the actions of a third party unconnected with the arrangements or could not have been foreseen or avoided by us or our suppliers even if all due care had been exercised then the money you have already paid may be at risk. Where you become aware of an event that may lead to all or part of your itinerary being unavailable, please contact us using the contact details in the Proposal and we will endeavour to resolve the issue. Where the client suffers death or personal injury as a result of an activity forming part of a booking with us, we do not accept liability if there is no fault on our part or that of our suppliers or the cause was the client’s fault, the actions of a third party unconnected with the arrangements or could not have been foreseen or avoided by us or our suppliers even if all due care had been exercised.

You hereby agree that you (and not us) will bear the cost of any claim of loss or injury sustained during activities booked through us, and you and your group members participate entirely at your own risk. Certain activity providers may insist you sign an insurance indemnity and waiver form; therefore you participate at your own risk, and we shall not be liable for your participation. We will not be responsible or held liable for participation in activities that are not booked as part of the itinerary or which have been booked independently. You accept and shall bear the cost of any claim for injury, death or failure when participation of the booked itinerary is conducted whilst under the influence of medication, drugs or alcohol. Participation within the booked itinerary is at the sole discretion of the service providers and you may be refused participation or entry if the service provider deems group member(s) to be under the influence of medication, drugs or alcohol, and if this occurs, the service provider’s decision is final and we accept no liability whatsoever and you agree to bear the cost in respect of any claim.

9. LIABILITY

We will only be liable for losses that are foreseeable and caused by our own negligence.

Nothing in this contract shall exclude or limit our liability for death or personal injury caused by our negligence nor affect your statutory rights.

Nothing in this contract limits or excludes our liability for any damage or liability incurred by you as a result of any fraud or misrepresentation by us.

10. COMPLAINTS

Although we pride ourselves on the quality of our arrangements, sometimes things may go wrong. Should you have a complaint about any aspect of your booking, please discuss this directly with your entertainer or supplier at the event on the day of your booking.  Twisted Hen & Stag Parties is unable to obtain any monies paid directly between customer to entertainer once the transaction at the event has been made.  Please also ensure you refer the matter immediately to the entertainer or supplier concerned with the aim of resolving the issue there and then with possible negotiation. If the problem is not resolved to your satisfaction, you must forward your complaint with supporting evidence to us within 7 days of returning home. We will then investigate on your behalf. Failure to raise issues with us within this time frame will adversely affect our ability to carry out such investigations. We are not able to investigate problems unless they have been raised directly with the service provider at the time. We will always endeavour to reply initially to your complaint within 28 days. In the event of dispute, you will ultimately have the right to take a matter to court where you are so legally entitled.

11. DAMAGE TO EQUIPMENT

If as a result of your doing or that of your group, we incur any loss or expense as a result of any damage to any of or suppliers’ equipment or premises then we will seek to recover such losses and expenses from you.

12. GENERAL

Any waiver by us in exercising our rights will not restrict us from exercising any of our rights at a subsequent date.

If you are a resident in the UK then the relevant UK law will apply to the Contract and the relevant UK Courts will have exclusive jurisdiction in relation to the Contract. If you are not resident in the UK then English law will apply and the English courts will have exclusive jurisdiction.

If you have any doubts as to your statutory rights in relation to this Agreement please contact your local Trading Standards Department or Citizens Advice Bureau for further information. 

13. FORCE MAJEURE

In the result of a force majeure, any bookings will be offered in the form of a credit note with no expiry date.  These may include events such as war, terrorism, earthquakes, hurricanes, acts of government, plagues or epidemics

14. BOOKINGS HELD AT POLE TWISTERS DANCE STUDIOS

If your booking is being held at Pole Twisters Dance Studios, please click here for the studio Terms & Conditions

15. VIRTUAL ENTERTAINMENT

The entertainer is provided with the customers contact details 24 hours before the booking and will call you at some point on the date of your booking to discuss finer details and obtain the meeting access codes.  The host is not permitted to video the entertainment unless discussed prior with the entertainer.  Any videos or screenshots distributed over the Internet without prior written consent will be considered a violation of the entertainers privacy and can be subject to legal action